Customer Support

CUSTOMER SUPPORT

We recognise that different companies have different requirements so Sonardyne’s customer support is designed to be flexible and offer various levels of service.

Every client has access to 24/7 support, 365 days a year. For general product support enquiries, Sonardyne’s website is a useful resource. From here the next level up is a dedicated email helpdesk with product engineers on hand to respond directly to customers. The highest level of support is a worldwide, emergency telephone helpline ready to resolve urgent operational issues offshore.

Of course, not every situation can be settled remotely but with a global team of experienced engineers on-call and ready to travel at a moment’s notice, we are determined to ensure that every project is a success.