We recognise that different companies have different requirements so Sonardyne’s customer support is designed to be flexible and offer various levels of service.
Every client has access to 24/7 support, 365 days a year. For general product support enquiries, Sonardyne’s website is a useful resource. From here the next level up is a dedicated email helpdesk with product engineers on hand to respond directly to customers. The highest level of support is a worldwide, emergency telephone helpline ready to resolve urgent operational issues offshore.
Of course, not every situation can be settled remotely but with a global team of experienced engineers on-call and ready to travel at a moment’s notice, we are determined to ensure that every project is a success.